INFORMATION TECHNOLOGY ASSOCIATE
Job Title
Application Support Associate (Information Technology Associate)
Location
Sacramento County, California (Hybrid in-office/telework)
Salary Range
A: $4,935.00 – $6,614.00
B: $5,424.00 – $7,270.00
C: $5,930.00 – $7,947.00
D: $6,521.00 – $8,740.00
Position Code
JC-497317
Seniority Level
Entry Level
Employment Type
Full Time, Permanent
Job Overview
Under general supervision of the Information Technology Supervisor II, the incumbent is responsible for providing dedicated help desk support to 21 regional centers for the Electronic Billing, eAttendance, and Uniform Fiscal System (UFS) applications. The incumbent must have a strong customer service focus with excellent analytical skills. The incumbent should also possess financial and business accounting skills, as well as advanced Excel skills to troubleshoot application or data issues. The incumbent must work as part of the application support team to identify application deficiencies, provide solutions, develop test cases, and test changes to the applications.
Working Conditions
Work is performed in open-spaced partitioned offices. Prolonged periods on a computer up to 90% of the time. This hybrid position may require in‑office or any designated location reporting. Telework agreements can be modified or cancelled at any time.
Qualifications
- Strong customer service focus with excellent analytical skills.
- Financial and business accounting skills.
- Advanced Excel skills for application or data troubleshooting.
- Ability to develop test cases and test changes to applications.
- Must be able to identify application deficiencies and provide solutions.
- Lawful authorization to work in the United States; no visa sponsorship.
Minimum Requirements
- Explain background in customer service and types of support or assistance provided to customers or end users.
- Describe experience collecting, reviewing, and interpreting data to support decision‑making or improve processes.
Application Instructions
Complete the application package and submit electronically through CalCareers (www.CalCareers.ca.gov). Include the State Examination/Employment Application (STD Form 678) and any other required documents. No resume required, but may be included. The Statement of Qualifications is required and must not exceed one page.
All documents must be received or postmarked by the final filing date: 11/18/2025.
Applications will be screened; only the most qualified applicants will be selected. Candidates who do not meet the minimum qualifications will not be considered.
Contact Information
Human Resources Contact: Mimi Hairford (916) 654‑3378, mimi.hairford@dds.ca.gov
EEO Office: (916) 654‑1888, OHRAS@dds.ca.gov
Benefits
Excellent medical, dental, and vision insurance benefits. Retirement benefits through CalPERS.
Equal Employment Opportunity
The State of California is an equal‑opportunity employer to all, regardless of age, ancestry, color, disability, gender, race, religion, national origin, and other protected categories. The state promotes a drug‑free workplace.
Additional Information
Electronic application submission is highly encouraged. This recruitment may fill future vacancies during the life of the certification list.
Application For Any Eligibility
Individuals currently in classification, eligible for lateral transfer, reinstatement, or with LEAP, list, or SROA eligibility can apply. SROA and surplus candidates are given priority.
Required Application Documents
- State Examination/Employment Application STD Form 678 (if not electronic).
- Statement of Qualifications (SOQ) – narrative discussion of skills and experience.
- Optional: Resume.
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