Position Summary

As systems administrator and manager of IT support, this role is responsible for ensuring the technology environment operates efficiently and within agreed SLA metrics. While this is a management role, the candidate should be able to perform duties on a hands‑on manner in addition to helping define strategic processes and identify tools required for the job.

Position Functions

• Perform system administration roles for Office/365, SharePoint, AWS and other cloud systems.
• Serve as Active Directory, Cloud, and SharePoint Administrator.
• Serve as SME for all projects and issues related to the overall IT operational environment.
• Provide technical troubleshooting for applications with an emphasis on root‑cause analysis.
• Maintain inventory of IT assets, minimizing losses and ensuring reasonable allocation of spare equipment for quick replacement.
• Maintain approved, secure access to company systems and services.
• Work with other technology departments and business stakeholders to further optimize operations and improve security.
• Escalate complex problems to higher level of expertise within the organization and manage a small IT support team to provide required desktop, laptop operational support.
• Perform managerial duties regarding the IT support staff (performance reviews, budget management, mentoring, etc.).
• Define and implement required processes and evaluation metrics to further optimize IT support efforts and their reporting.
• Oversee the setup of new computers and required software installation.
• Ensure all incidents are recorded in an incident tracking system.
• Track progress and generate weekly ticket metrics for deliverables, ensuring a high level of service is maintained.
• Help troubleshoot general desktop, tablet, mobile, printer, and conference‑room technology issues.
• Ensure all equipment, services, and appropriate network access are available from day one for new staff, including orientation to company equipment, software, and resources.
• Provide first‑level support to staff, with configuration, operation, change requests, and technical challenges associated with company‑issued equipment and services.
• Proactive and timely response to known system events and service issues.
• Prompt action and consistent communication to reported challenges from various channels (in‑person, phone, e‑mail, trouble tickets, service requests, system‑generated alerts).
• Provide timely and accurate reports on various metrics, incidents, and events to executive management.
• Configure workflow logic for business processes via SharePoint Designer, Smartsheet, PowerApps, and other workflow designer tools; perform routine maintenance and updates to existing business workflows.
• Communicate effectively via phone and e‑mail.
• All other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology or a related field.
• CompTIA Security+ Certification.
• At least 5 years of progressively responsible IT experience.
• Possess a thorough knowledge of all functional aspects of IT.
• Solid understanding of company and departmental financials, including detailed budget management; proven project management experience is also required.
• Practical experience with IT infrastructure, cloud (AWS/Azure), virtual server environments (e.g., VMware), Microsoft Active Directory, Microsoft Office 365, SharePoint, and security.
• Expert‑level understanding of Microsoft’s Office/365 product family (Outlook, Word, Excel, etc.).
• Experience creating or modifying Active Directory group policies.
• Solid experience in the application of project management and office productivity tools (Microsoft Office, MS Project, Smartsheets).

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

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