Team members earn $16.20-$20.30 per hour depending on experience.
They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
Weekly Pay
vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. You will receive up to 9 holidays per year, depending on the month of hire.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability ) & life insurance benefits for you and your dependents.
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Tuition Reimbursement Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
Adoption cost reimbursement
Benefits are provided in compliance with applicable plans and policies.

Customer Service Representative

R ecei ves telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Re trieve s retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
F ollow s up on inquiries by checking computer programs for delivery information.
W ork s closely with shipping and traffic departments regarding delivery status.
R eviewsallReturned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
This is our number one priority, and we will support programs and initiatives that focus on this commitment. Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
Be an active participant in contributing to a successful safety culture in the facility.
Minimum high school diploma required . Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Because together we help our customers take care of their homes. Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position.

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