Overview

The Administrative Support Officer will provide comprehensive support expertise to customers across the organization, managing moderately complex to complex specialized customer requirements. This position requires maintaining relationships with key stakeholders. The role requires adaptability, problem-solving skills, and the ability to work with minimal supervision in a dynamic environment. Candidates should possess strong verbal and written communication skills and demonstrate initiative based on general guidance. Physical requirements may include handling items weighing up to 50 pounds.

Responsibilities

• Customer Support Management:
  • Serve as the primary point of contact for specialized customer requests, managing end-to-end support processes.
  • Develop and maintain effective working relationships across the customer communities.
  • Provide guidance and instruction to customers on specialized support functions.
  • Resolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements.
  • Prioritize and manage high volumes of transactions, ensuring adherence to specific regulations.
• Process Improvement & Quality Assurance:
  • Apply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions.
  • Analyze data and trends to improve workflow efficiency and service quality.
  • Support the development and facilitation of training sessions for customers on assigned work unit’s processes and policies.
  • Identify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness.
• Office Management & Documentation:
  • Manage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment.
  • Collaborate with others to ensure compliance with regulations, policies, and procedures.
  • Organize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards.
  • Draft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism.

Physical Requirements

Physical requirements may include handling items weighing up to 50 pounds.

Qualifications

• Clearance: TS/SCI with Polygraph
• Experience:
  • Minimum of five years of experience in administrative roles, preferably within the federal sectors.
  • Higher level of education can supplement a year of work experience.
• Education: HS Diploma
• Technical Proficiency:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to quickly develop expertise in Sponsor-specific processes and protocols.
• Skills:
  • Strong organizational, communication, and multitasking skills with an ability to prioritize tasks.
  • Ability to assess information from multiple sources and develop actionable recommendations.
  • Experience managing project schedules and deliverables.
  • Ability to work with minimal oversight, receiving general guidance from more senior team members or staff.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

• Pay and Benefits:
  • Competitive compensation and benefits package.
• An environment of integrity and trust, with flexible time off and robust learning resources.

Learn more about CACI here.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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